Throughout this website, https://Healdhy.com (“Website”),the terms “Inner Wellbeing” “we”, “us” and “our”refer to Functional Foods Private Limited.
We offer this Website, including all information,tools and services available from this Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting ourWebsite and/or purchasing something from us, you engage in our “Service”and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced here in and/or available by hyperlink. These Terms of Service apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. In the event there is any conflict or inconsistency between these Terms and any other term or condition on the Website, these Terms shall prevail.
Please read these Terms of Service carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
Our E-Commerce store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Welcome to our Website. If you continue to browse and use this Website you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy,govern Inner Wellbeing’s relationship with you in regards to this Website.
The Website owners,including subsidiaries and affiliates, provide the information contained on the Website or any of the pages comprising the Website to visitors subject to the terms and conditions, the privacy policy (https://Healdhy.com/pages/privacy-policy) and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the Website.
This Website and all contents herein are provided on an ‘as is’ basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
We are located at 34, Natham Link Road, GrandPalace, Egattur, Chennai – 600130. You can reach us by email at hello@healdhy.com or by telephone at +91-8668007734. For anybusiness related queries, write to business@healdhy.com and for any order/product related queries,write to help@healdhy.com.
These Terms are entered between you and Healdhy.com
When you use the Website or our services, you agree to use the Website and our services only for purposes that are permitted by these Terms and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. In addition, you agree that you are solely responsible for any breach of your obligations under these Terms and for the consequences (including any loss or damage which healdhy.com may suffer) of any such breach. As a condition of your use of the Website and our services, you warrant to healdhy.com that you will not use the Website or our services for any purpose that is unlawful or prohibited by these Terms. Whether on behalf of yourself or on behalf of any third-party, you agree not to:
Healdhy.com reserves the right to refuse service,in its sole discretion, at any time, for any lawful reason, without notice. Healdhy.com reserves the right to withdraw or amend the Website, and any service ormaterial we provide on the Website, in its sole discretion, at any time, forany reason, without notice. However, we will try and give you reasonable notice of this by appropriate means where required.
TO THE EXTENT PERMITTED BY LAW, HEALDHY.COM WILL NOTBE LIABLE IF FOR ANY REASON ALL OR ANY PART OF THE WEBSITE IS UNAVAILABLE ATANY TIME OR FOR ANY PERIOD.
FROM TIME TO TIME, WEMAY RESTRICT ACCESS TO SOME PARTS OF THE WEBSITE, OR THE WEBSITE ENTIRELY, TOUSERS, INCLUDING REGISTERED USERS.
We will try and giveyou reasonable notice of this by appropriate means where required.
You may place an order on the Website by adding the products to your cart. You are free to add or remove items from the cart.
Once the items are placed in the cart you will be required to share details such as your full name, address with pincode, phone number, email address and proceed to make payment for the order with the payment option available on our Website.
Once payment is made, you will receive order confirmation details and an invoice on the registered email address confirming that the order has been placed. You will then receive order dispatch information when the order is packed and ready to dispatch. This email will contain order tracking details.
You acknowledge that healdhy.com may, in its sole discretion, at any time after receiving your order, accept or decline your order for any reason. In addition, healdhy.com may cancel your order and limit order quantity. Where your order is declined, cancelled or limited, we will inform you of this by appropriate means and you will not be charged. If, however, your order is limited or cancelled after your bank account has been charged for the purchase, healdhy.com will initiate a refund.
In order to place an order with healdhy.com, you must provide us with your name, email, shipping address, phone number and payment information. You represent and warrant that the information provided by you to healdhy.com is accurate and complete and you are authorized to use such payment methods for the purchase.
The following payment methods are currently available on our Website:
Please direct your queries regarding delayed refunds, chargebacks, payment failures and double debits to our payment service providers PayU Payments Private Limited and RazorPay Software Private Limited which provide and manage our payment solutions, payment gateway aggregation and facilitate the initiation and receipt of electronic payments, including but not limited to payments effected through credit cards, debit cards, net-banking, pre-paid instruments and payment methods.
For any queriesregarding your transactions, you may reach out to PayU Payments Private Limited at care@payu.in and for RazorPay Software Private Limited please visitwww.razorpay.comand generate a ticket for your query at
https://razorpay.com/support/
#request
Your total cost for the purchase of any productwill include shipping and handling charges. Our shipping partners include
Orders are also delivered via Delhivery, BlueDart,Xpress Bees, DTDC, NimbusPost, Pickkr, WareIQ, Rivia, pidge, and Ecomm Express.
Depending on factors like location, connectivity,etc., orders are usually delivered within 1-7 days of placing the order.
You may cancel your order for a product at no costany time before the order has been processed and shipped. If an order iscancelled after the order has been processed and shipped, healdhy.com willcharge a cancellation fee in lieu of the charges borne by it to cancel suchorder on your behalf.
We will processrefund and return requests as per our Refunds and Return Policy.
Our normal support hours are Monday throughFriday, 9am to 5pm IST.
For Returns, Refunds and Exchange:
Please email us at: help@healdhy.com
After placing the order, the customer cancancel the order within 24 hours if he/she wishes to by emailing us at help@healdhy.com andif the order is not dispatched.
In case payment has already been made, therefund will be processed via PayU or RazorPay within 2-3 working days.
No returns will be accepted for merchandise orders unless a defected unit has been shipped. To initiate a request, please email us at help@healdhy.com with the subject 'Please refund my order'
We sell Avocado Juice, Millet Churros, HazelnutCream Millet Fills, Sprouted & Overnight Soaked Oats, Boba Bubble MilkShake, Millet Custard Milk, Millet Malt Vita, Chia Raspberry Juice, CollagenPremix, Smart Yogies, Millet Cinnamon Crunch, Pizza Bites, Salsa Bites, DrinkMate, After Drink on our Website.
If you have anyquestions or feedback you may contact our customer care at +91-8668007734 orwrite to us at: help@healdhy.com
In accordance withthe Consumer Protection (E-Commerce) Rules, 2020, please find the details ofour grievance officer below:
Name: Reddy Alla
Designation: Founder CEO
Email: Reddy@healdhy.com
Upon receiving your complaint, we will send anacknowledgement along with a ticket number within 48 hours and resolve theissue in a timebound manner within a period of one month.
Questions about the Terms of Service should be sent to us at help@healdhy.com